Shipping & Delivery
1. Scope
The online sales offers available on the Website are accessible to customers worldwide, subject to any delivery restrictions that may apply to certain territories.
For the purposes of these Terms and Conditions, “Delivery” means the transfer of physical possession or control of the Product to the Customer.
These provisions apply to all orders placed through the Website, unless otherwise expressly stated at the time of purchase.
2. Delivery Methods
The Company offers an express delivery service through established and reputable international carriers, depending on the destination of the order:
- DHL for deliveries within Europe;
- FedEx for international deliveries.
The applicable delivery charges and terms will be clearly indicated to the Customer prior to the final confirmation of the order.
Delivery and returns are available throughout the countries of the European Union, subject to any restrictions arising from the nature of the Product, applicable local regulations or carrier requirements.
For international orders shipped outside the European Union, delivery is complimentary. However, any costs associated with returning a Product, as well as any customs duties, import taxes, customs clearance fees or other charges imposed by the destination country, shall be borne exclusively by the Customer.
Any customs duties, import taxes or other import-related charges paid by the Customer are non-refundable by the Company, including in the event of a return, except where otherwise required by applicable mandatory law.
3. Delivery Times
The Company undertakes to dispatch and deliver the Products within the timeframe indicated on the Website for each Product and at the time the order is placed.
Unless otherwise expressly stated, and subject to applicable mandatory law, Products will be delivered within a maximum period of thirty (30) days from receipt of the order, provided that payment has been successfully completed and has not been declined or otherwise rejected.
For bespoke, made-to-order or personalised Products manufactured in accordance with the Customer’s specific requirements, delivery may take up to eight (8) weeks, subject to any specific timeframe communicated to the Customer at the time of purchase.
Delivery times are stated in business days on the Website and include the time required to prepare and dispatch the order, as well as the estimated transit time provided by the carrier.
The delivery times indicated are subject to, among other things, successful payment validation, Product availability and the absence of circumstances beyond the Company’s reasonable control.
Should one or more Products become unavailable for delivery within the timeframe initially indicated, the Company will inform the Customer as soon as reasonably practicable and, where possible, provide an updated estimated delivery date.
4. Delivery Address
Products will be delivered to the address provided by the Customer when placing the order.
The Customer is solely responsible for ensuring that the delivery information provided is accurate, complete and up to date. The Customer should carefully verify the delivery address before confirming the order.
The Company shall not be held liable for any delay, failed delivery or additional costs resulting from an incorrect, incomplete or insufficiently detailed delivery address provided by the Customer.
The Company does not deliver to P.O. Boxes.
5. Receipt and Inspection of the Order
Upon delivery, the Customer may be required to sign a delivery receipt or other document acknowledging receipt of the package.
The Customer is advised to inspect the apparent condition of the package and, where reasonably possible, the conformity of the Products with the order upon delivery and prior to signing the delivery receipt.
If the package shows any visible signs of opening, damage, impact, tampering or deterioration, or if there is an apparent discrepancy in the quantity delivered, the Customer should, to the extent permitted by the carrier’s procedures, record clear, specific, dated and detailed reservations on the delivery document and retain any evidence capable of establishing the condition of the package and Products at the time of delivery.
Any delivery-related issue should also be reported to the Company as soon as reasonably practicable and, where appropriate, supported by photographs of the package, packaging and affected Products.
The signing of a delivery receipt shall not affect or waive any statutory rights or remedies available to the Customer under applicable mandatory law, including any applicable statutory warranties of conformity or against latent defects.
6. Transfer of Risk
In accordance with applicable consumer protection laws, the risk of loss of or damage to the Products shall pass to the Customer when the Customer, or a third party designated by the Customer other than the carrier proposed by the Company, physically takes possession of the Products.
Where the Customer chooses to appoint a carrier other than the carrier offered by the Company, the risk shall pass in accordance with the applicable mandatory legal provisions, including, where applicable, upon delivery of the Products to the carrier selected by the Customer.
7. International Deliveries
For orders shipped outside the European Union, the Customer acknowledges that the delivery may be subject to customs procedures and the payment of customs duties, import taxes, customs clearance fees or other charges imposed by the authorities of the destination country.
Any such charges shall be borne exclusively by the Customer and are not included in the price of the Product or, unless expressly stated otherwise, in the delivery charges.
The Customer is responsible for ensuring that the Product ordered may lawfully be imported into the destination country and complies with any applicable local laws and regulations.
The Company shall not be held liable for any delay, customs hold, refusal of entry or failure to deliver resulting from customs procedures, import restrictions or local regulations applicable in the destination country, where such circumstances are beyond the Company’s reasonable control.
8. Claims and Statutory Rights
Nothing in these Delivery Terms is intended to limit, exclude or otherwise prejudice any statutory rights or remedies available to a consumer under applicable mandatory law.
In particular, nothing contained herein shall prevent the Customer from exercising any statutory warranties or other mandatory consumer rights applicable to the Products, subject to the conditions and time limits prescribed by law.
Should the Customer experience any difficulty relating to the delivery of an order, the Customer is invited to contact the Company’s customer service team so that the matter may be addressed and, where possible, resolved as promptly as reasonably practicable.